Shipping Policy
Welcome to Sakina skins policies for shipping, delivery, returns and refunds
Shipping & Delivery Policy
Processing Time
Orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been shipped.
Shipping Time
Denmark: 1–3 business days
EU: 3–7 business days
International: 5–12 business days
Shipping times may vary slightly depending on location and carrier.
Shipping Costs
Shipping costs are calculated at checkout.
Free shipping is available on orders above [indsæt beløb].
Order Tracking
Once your order has been dispatched, you will receive tracking information via email.
Delays
While we aim to deliver on time, occasional delays may occur due to customs or carrier issues.
If you experience any problems, please contact us at info@sakinaskin.com.
Returns & Refunds Policy
Thank you for choosing Sakina Skin.
We want you to feel comfortable shopping with us.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
• The product must be unused
• The product must be in its original packaging
• Proof of purchase is required
For hygiene reasons, opened skincare products cannot be returned unless faulty.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
Please include:
• Your order number
• A description of the issue
• Photos if applicable
We will resolve the issue as quickly as possible.
If you experience any problems, please contact us at info@sakinaskin.com.